Terms & Conditions

Bookings and Reservations - Terms and Conditions

1. Liability: Without affecting any statutory consumer rights that cannot be lawfully excluded or limited:(a) Charters Towers Regional Council (CTRC) will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence and whether direct, indirect or consequential) arising from the use of or connected with the website or any products and/or services purchased on the website and(b) CTRC make no warranty or representation as to the fitness or suitability of any product or service displayed on the website or any linked website.(c) CTRC sell accommodation from inventory supplied by each accommodation (Service Provider )/ tour provider (Operator). We cannot accept additional liability for unavailability caused by a Service Provider/Operator over-selling its own inventory. CTRC will not be held liable whatsoever for a Service Provider/Operator who fails to honour their products/services prices and/or availability and or product quality and service to the extent permitted by law. Refund, if permitted, for any payment made direct to Service Provider/Operator is recoverable by the client from the Service Provider/Operator directly.

2. Cancellations:  Whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (incl.GST) booking centre Administration Fee in addition to the cancellation fee of the Service Provider/Operator.

Cancellations or amendments of confirmed stand-alone special event ticket sales or tour sales (where these are not part of a package and where payment has been made) will attract an Administration Fee of AUD$22.00 (incl. GST) or 15% of the total sale (whichever is the lesser amount). This Administration Fee is in addition to the cancellation fee of the Service Provider/Operator.

We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property, or for any reason beyond our control. Please view the operator’s cancellation and indemnity policy before paying your booking.

3. Overbooking: CTRC takes no responsibility whatsoever for any Service Provider/Operator overbooking accommodation and/or tours. However, CTRC reserves the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond its control. In the case where a booking cannot be honoured by a Service Provider/Operator for any reason, the customer may request a refund of payment made to CTRC for that booking without penalty in the form and for the amount paid excluding the booking fee as mentioned elsewhere in these terms and conditions.

4. Tour booking conditions: Tour bookings are often subject to minimum numbers and or weather conditions. Passengers are asked to arrive at the point of departure not less than 15 minutes prior to the scheduled departure time on the ticket. The full value of the fare will be forfeited if a ticket holder(s) fails to arrive at the departure point and check in with the Tour operator by the time specified on the ticket.

5. Booking Confirmations: It is the responsibility of the client named on the booking itinerary to confirm their booking details direct with the property or tour provider at least 48 hours prior to check in - SMS and email systems are not to be relied upon.

6. Insurance: CTRC recommends that all bookings are covered by domestic travel insurance.

7. General: These terms and conditions are governed by the laws of Queensland, Australia.

Other Terms and Conditions

Travel arrangements and prices detailed on this website are coordinated by CTRC. All due care and responsibility to verify and check all information in this website has been taken as at the time of compilation. However, as the relevant accommodation and tour operators supply this information, CTRC accepts no responsibility for any inaccuracy or mis-description contained on this website or in the information so supplied.

Sales of services as contained through this website are made by CTRC only as an agent for the person, business or company providing the services. CTRC does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice. All maps, photographs, illustrations and graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not always to scale.

Does Charters Towers Regional Council share the information it receives?

Information about our community is an important part of our business and as such we do not sell trade or make available your personal information to others.  We share information provided by you only with other relevant business units within Charters Towers Regional Council and elsewhere only if and when required by law.

Conditions of Use, Notices and Revisions

If you choose to visit Charters Towers Regional Council Tourism website, your visit and any dispute over privacy is subject to this Notice and our Legal Information, including limitations on damages, arbitration of disputes and application of the law of the state of Queensland. If you have any concern about privacy whilst visiting Charters Towers Regional Council Tourism website, please send us a thorough description to the Chief Executive Officer, Charters Towers Regional Council PO Box 189, Charters Towers QLD 4820 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will try to resolve it.  Please check our website frequently to see any recent changes.

Social Media Terms of Use Policy

Visit Charters Towers, Outback North Qld

The official social media channels for Charters Towers, Outback North Qld – established by Charters Towers Regional Council (CTRC).  Here you can connect with others, ask questions, discuss everything related to our events and attractions, share your stories, tips and pictures on our wall and/or page to give permission for us to share them.

We also monitor hashtags to share images and videos.  Use #charterstowers in your posts and / or tweets for the chance to be featured.  Other monitored hashtags include but are not limited to: #theworld #thisisqueensland #townsvilleshines #outbackqueensland

We encourage open and lively conversation, however CTRC does not accept responsibility for comments of fans across our social media channels and are not the opinions of CTRC, nor do we confirm their accuracy.  Our community managers are knowledgeable about the Charters Towers region and will try their best to respond in a timely and accurate manner, but please do not consider any communication official unless specifically identified as official.

We want to encourage the sharing of individual expression and opinions to allow for free, frank and open discussion; we also want people to play fair.  In order to provide the best atmosphere for users of this page, it is important to note that we may need to intervene from time to time at our discretion if posts contain:

  • violent, adult, obscene, profane, divisive, hateful, or racist content, links or images that incite such comment or behaviour;
  • comments that threaten or defame any person or organisation;
  • solicitations or advertisements for commercial or financial gain;
  • multiple, repetitive posts copied and pasted or duplicated by a user or multiple users;
  • multiple successive off-topic posts by a single user; and
  • any other inappropriate content or comments as determined by CTRC’s absolute discretion.

Users who do not comply with this policy may be blocked at CTRC’s absolute discretion.

Posting photos to our social media accounts

CTRC does not claim any ownership rights to photos that you post to our social media accounts.  By posting a photo to our social media accounts or by using the abovementioned hashtags, you grant CTRC a non-exclusive, royalty-free, worldwide, revocable, non-transferable, perpetual licence to share, modify, delete from, add to, publicly display and/or reproduce, your photo, through any of our social media channels, pages or accounts.

You can revoke this licence by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. and informing us you no longer want us to use your photo.

The social media accounts is a community of people who love Charters Towers, Outback North Queensland, we moderate this page with the goal of keeping it safe and appropriate and any posts or comments that are intended to disrupt this community will be removed.

Please remember that CTRC does not have any control over which fans post or whether the majorities have different opinions than your own.